Finance for customer experience & retention strategies

When: Tuesday 16 December, 10:00 - 12:00

Where: Online

Get tickets: Click here to find out more and register.

About the event

Investing in customer experience isn’t just about “spending money”—it’s about strategically allocating resources to systems, staff, and service improvements that drive retention, loyalty, and long-term profitability. Without the right financial support, even the most effective retention strategies can fall short.

Join us for a focused online session designed for pre-start, start-up, and established businesses. This webinar will explore how financial planning directly impacts customer experience and retention, covering:

• Investment in Customer Experience Tools
• Budgeting for Service Enhancements
• Marketing & Retention Programs
• Measuring ROI & Continuous Improvement

Whether you're just starting out or scaling up, this session will help you align your financial decisions with customer-focused outcomes.

Kindly note that we ask all attendees to complete a Client Application Form before joining one of our workshops. Once you've booked your ticket, one of our Business Finance Specialists will be in touch.